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Case Study: Reporting Customer Portals in the Airline Industry

GATEGROUP, CATERING SERVICES, GLOBAL

Customer Overview

Headquartered in Zurich, Switzerland, gategroup is the leading global airline catering and retail-on-board service provider.  With over 200 operating units in more than 60 countries and territories, gategroup manages the largest catering network in the airline industry, serving more than 700 million passengers every year worldwide.

Challenge

World Kinect has been providing gategroup with a wide range of services, inclusive of fuel, electricity, and natural gas procurement, price risk portfolio management, bill validation, and market intelligence. The customer requested World Kinect to deliver a consolidated reporting view of consumption and costs of its fuel and energy managed by World Kinect.

World Kinect Solution

World Kinect consolidated gategroup’s reporting of the energy costs and consumption through our World Kinect Online portal, and also delivered reporting of fuel costs and consumption through our MyWorld online customer portal.

Online Portal

Online Portal

World Kinect’s fuel and energy online reporting portals provides fully transparent reports and easily accessible on-demand data, including centralized invoice history, total and unit commodity costs – all in one place.

Aggregated Energy Data

Aggregated Energy Data

Information is collated at invoice, site, meter, and territory level, aggregated to match gategroup’s business structures.

Energy Price Benchmarking

Energy Price Benchmarking

Because World Kinect is also responsible for customer’s price risk management, our portal reporting delivers market and commodity price information for constant benchmarking and monitoring.

Global Reporting

Global Reporting

World Kinect’s reporting is able to support gategroup’s global operations by being able to process and report on multi-lingual invoice data and various currencies, creating global or regional reporting views.

Business Impacts

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Centralized Fuel & Energy Data
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More Informed Decision Making
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Savings Through Procurement Efficiencies